Archive for December, 2013


Thursday, December 12th, 2013

Sometimes you have to chalk it up to fate.

Watch my annual holiday video, and then check out this link, found in my Twitter feed just hours before I sent out the video link.

The universe works in mysterious ways…

Happy holidays to all.

Wise Words on Coaching

Wednesday, December 11th, 2013

Support and Motivate Just About Anyone

Researching content for my latest holiday video, I found many articles about how to be a good workplace manager, and many others on being a good sports coach.

But one article in particular supplied what I thought was excellent advice for any kind of coaching, formal or informal, business-oriented or not.

Four Top Coaching Tips that Work in the Real World,” by Sean McPheat, author of Coaching and Mentoring, provides guidance applicable in any number of situations:

1) Encourage self-evaluation

Not only does it help folks figure out for themselves what they need to do, it encourages self-awareness and accountability.

2) Create a vision that inspires

It’s not enough to set goals – those goals must have inherent worth and meaning. A vision can also support creativity and, of course, motivate action.

3) Set challenging expectations

Measures and milestones on the way help maintain focus and energy while also building confidence as progress is made. Making these milestones challenging can push people beyond what they might do if left to their own devices.

4) Build ownership & commitment

The sum total of taking risks, making decisions, solving problems and building confidence is essentially ownership. And once those actions have been taken, commitment goes hand in hand.


What’s some of the best coaching advice you’ve ever gotten? Given?


Mandela on Communication

Friday, December 6th, 2013

A group of American and South African students, aged from 11 to 19, met with Nelson Mandela at the Nelson Mandela Foundation in Johannesburg, on 2 June 2009. This is part of a series of activities ahead of Mandela Day on 18 July.

A very humble homage to Nelson Mandela (1928-2013)

The world lost a great man this week, a tremendous role model for all of us.

The media has been awash with Nelson Mandela tributes and stories, all well deserved. I’d like to share just one quote:

“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”

Far be it from me to imply any likeness between Mandela and me, other than a hope that I might display an iota of his courage, strength and determination, and yet I was struck by the similarity of his message of my mantra:

Who do you think you’re talking to?

You must always know who you’re speaking with if you intend to influence them. At the core of communication is an understanding of the audience, their hopes and fears, what they know and have, and what they aspire to.

Rest in peace, Madiba.

Learning Program and Team Awards 2009-2014


ASTD Excellence in Practice

Technical Training Award
Training Management Citation (for new programs)
Learning Technology Citation
Workplace Learning & Collaboration–Leadership Development (x2) Award, Citation
Workplace Learning & Collaboration–Onboarding Citation
Sales Enablement Citation

Brandon Hall Excellence in Learning

Best Custom Content Gold
Best in Learning Strategy and Governance Gold
Best Leadership Development Program Gold
Best Innovation in Learning Technology Silver
Best Leadership Sales Training Silver
Best Integration of Learning and Talent Management Bronze
Best Use of Games for Learning Bronze

Brandon Hall Technology Excellence

Best Advance in Social Learning Technology Gold

CLO Magazine Learning in Practice

Technology Innovation Gold, Division 1
Innovation Gold, Division 1
Business Impact Gold, Division 2
Business Impact Bronze, Division 2


Learning Organization Ranking Awards


American Society for Training & Development

ASTD BEST #1 (up from #32 in one year)
#2 (up from #37 in two years)

ELearning! Media Group

Learning! 100 #1 (first year on list)

Chief Learning Officer Magazine

LearningElite #1, #4

Training Magazine

 Training Top 125 #1, #2 (up from #41 in one year)