Archive for July, 2009

iPhone Apps – What Will They Think of Next?

Friday, July 24th, 2009

Source: Life_in_LDN @ Flickr

Source: Life_in_LDN @ Flickr

Today I heard on the radio that someone has developed an iPhone application that provides information about birth control. Who’s it aimed at? You guessed it, teens.

Now, it’s not like I’m trying to create a blog full of controversial political subjects. I just calls ‘em as I sees ‘em. And I see a brilliant example of using the right medium to reach your audience by knowing who you’re talking to.

An iPhone app about Medicare? Maybe not so much (apologies to one of the exceptions, my uncle, who after retiring as a business executive went to work as a Mac Genius just for fun).

Rule #1 of Any Presentation

Thursday, July 23rd, 2009

The Same Rule #1 as Any Other Communication

I was amused by a speaker on a recent Webinar about building trust with clients. He recalled a story from early in his consulting career, when three slides into a major presentation for a new client, the senior client bellowed, “Get to the point!”

The lesson, as he explained it, was pinpointing the breakdown in trust with a client. I thought it was much simpler: he didn’t bother to find out the guy’s style, i.e. he didn’t know who he was talking to.

I worked on many new business and other presentations in my agency days. Sometimes I’d be called in to help with one. The briefing was usually about who was presenting from our team and what they were trying to sell to which client/office. But I wanted to know:

Source: Pop!Tech @ Flickr

Source: Pop!Tech @ Flickr

  • Who’s going to be in the room?
  • Who’s the decision-maker?
  • What does that person care about? What are their positive and negative buzzwords?
  • What do we know about that person’s style, how they like to be presented to?
  • What is that person’s biggest hesitation about our agency and agencies in general?
  • Etc.

I just can’t say it enough. In presentations and everywhere else, you have to know who you’re talking to, and as much about them as possible: their fears, desires, motivations, why on earth they would do what you want them to.

That’s your starting point. Everything else builds from there.

Learning Program and Team Awards 2009-2014


ASTD Excellence in Practice

Technical Training Award
Training Management Citation (for new programs)
Learning Technology Citation
Workplace Learning & Collaboration–Leadership Development (x2) Award, Citation
Workplace Learning & Collaboration–Onboarding Citation
Sales Enablement Citation

Brandon Hall Excellence in Learning

Best Custom Content Gold
Best in Learning Strategy and Governance Gold
Best Leadership Development Program Gold
Best Innovation in Learning Technology Silver
Best Leadership Sales Training Silver
Best Integration of Learning and Talent Management Bronze
Best Use of Games for Learning Bronze

Brandon Hall Technology Excellence

Best Advance in Social Learning Technology Gold

CLO Magazine Learning in Practice

Technology Innovation Gold, Division 1
Innovation Gold, Division 1
Business Impact Gold, Division 2
Business Impact Bronze, Division 2


Learning Organization Ranking Awards


American Society for Training & Development

ASTD BEST #1 (up from #32 in one year)
#2 (up from #37 in two years)

ELearning! Media Group

Learning! 100 #1 (first year on list)

Chief Learning Officer Magazine

LearningElite #1, #4

Training Magazine

 Training Top 125 #1, #2 (up from #41 in one year)