Being Nice is Free – Part II

June 12th, 2013

Here’s a quick technique for tapping into your “nice.”

I’m not into meditation or the like but I learned this quick exercise a few months ago and it’s served me well.

  1. Breathe in deeply and slowly through your nose.
  2. Exhale slowly through your mouth.
  3. Repeat for a total of three times breathing in and out

I’ve been astonished at how well this works as a super-quick calming practice:

  • In stressful situations
  • Before a presentation or important meeting
  • To regain focus

Give it a try, and let me know what you think.

 

 

 

 

Being Nice is Free

June 12th, 2013

Being the opposite can cost you.

Both of these statements are obvious. Yet human nature sometimes makes us forget:

- To be patient

- To be understanding

- To be kind and compassionate

I’m as guilty of this as anyone – sometimes more than I’m comfortable with. At 11pm on the phone with a tech support guy who seems to not really know how to do <that thing he said would be really simple and now is taking forever>, it’s challenging to be sweetness and light.

It can also be easy to forget who it’s MOST important to be nice to (the people it’s easiest to forget to be nice to, aka the chronically under-appreciated…and underestimated):

- Administrative assistants

- Reps at contractor management companies (to whom large companies outsource hiring/paying contractors like me)

- Any other gatekeeper or person who can block you from achieving your goals

Here’s an example.

Today I learned that the clients I work with at Big Company X now have a new project manager at Contractor Management Company Y. So I wrote a brief letter of introduction:

Hi [Mary],

Just wanted to say hello and nice to meet you virtually. [Client So-and-So] spoke highly of you.

Thanks so much in advance for all your help and guidance. I look forward to working with you. Have a great day. 

Best,

deb

Here’s [Mary's] reply:

Hi Deb,

Thank you very much! It is very nice to meet you as well.

If you have any questions or need anything, feel free to reach out anytime.

Best Regards,

[Mary Jones]

Being nice isn’t just free.

Now, I don’t know whether my reaching out to [Mary] will make any difference, but it was a nice thing to do, seemed to brighten her day just a bit AND it could result in getting paid faster. (Never, ever mistreat anyone standing between you and a payment.)

It also gave me a little bit of warm fuzzies.

So go on. Be extra nice and see what happens.

And if you can be nice when you’re stressed out and brain dead at 11pm and on the phone with tech support, please drop me a line and let me know how you did it.

 

 

 

 

 

The Marshmallow Test

May 28th, 2013

OK, I’m a sucker for Daniel Goleman. And anything with “marshmallow” in the title.

And, apparently, I’m pretty partial to LinkedIn thought leader articles, as I find myself loitering there enjoying good ideas (and blog fodder) more and more often.

Daniel Goleman, king of emotional intelligence and related books, lectures, etc., has many wise things to say.

Apparently at the prompting of LinkedIn CEO Jeff Weiner, Goleman today wrote about the legendary “marshmallow test” and its implications for the business world.

As Goleman describes, in the marshmallow test, a group of four-year-olds received one marshmallow, but were told that they could have two marshmallows if they waited seven or eight minutes.

It turns out the good things really do come to those who wait. Fourteen years later, the kids who held out for the two marshmallows excelled at learning, social skills and delaying gratification in favor of focusing on goals.

Being able to delay gratification, says Goleman, “hinges on a cognitive skill: concentrating on the good feelings that will come from achieving a goal, and so ignoring tempting distractions. That ability also lets us keep going toward that goal despite frustrations, setbacks, and obstacles. And therein lies its application to entrepreneurs and business leaders.”

This worries me greatly, as I am a tremendous fan of instant gratification.

OK, it’s a good lesson, even for those who aren’t entrepreneurial types: keep your eye on the prize.

Which hopefully is better for you than two marshmallows.

 

David Ogilvy, UX and Daily Aesthetics

May 21st, 2013

They don’t call him “The Father of Advertising” for nothing.

I subscribe to a daily email from Fast Company Design, and I try to make time to read it as often as I can.

David OgilvyNot only does it often have interesting business insights, but I think design and aesthetics are an important part of our daily visual intake regardless of any obvious utility. They spark the imagination. Please the eye. Bring a smile. Create an association.

You could also look out the window, really look, for a full minute – assuming your view is of something other than the wall of the building next door. But even that, with a little creativity, could become an object of fascination. So say I.

Back to UX, aka UEX, aka UED: User Experience Design, the subject of a recent blog post. Basically, it’s how designers predict our interaction with technology so they can make it look and work simply, easily and satisfyingly for us.

A recent FastCoDesign email featured an article called, “11 Rules For Great UX Design, Adapted From An Original Mad Man.”

The article adapts 11 principles for creating great ad campaigns put forth by the great Ogilvy.

“By swapping a word here and there and shifting the context from a ‘campaign’ to a ‘digital interface’ and ‘user experience,’” writes author Ted Booth, “Ogilvy’s principles rival those produced by UX thought leaders working today.”

Here are just two:

2. Unless your campaign experience is built around a great idea, it will flop.

Don Draper

In other words, user experience designers shouldn’t get so focused on the mechanics of the design that they lose sight of creating a phenomenal experience.

That’s a no-win proposition.

7. Committees can criticize advertisements experiences, but they cannot write them.

It’s like the old joke: What’s a camel? A horse that was designed by a committee.

Some things never change. Keep teams small and nimble. Or maybe hire Don Draper.

 

In conclusion: Stop to smell, and gaze at, the flowers and look to tested wisdom for new meaning.

 

 

Does Words with Friends Make You Smarter?

April 22nd, 2013

zynga-words-with-friendsLord, I do hope so.

The popular app and scandalously obvious Scrabble copycat gets a lot of attention from me. No Angry Birds for this word girl.

Is it worthwhile?

Obviously. WFF:

  • Increases my vocabulary, especially two- and three-letter words.
  • Ensures that my mind is not left idle for even one blessed minute.
  • Connects me with my uncle in Knoxville, my cousin in Atlanta, my b-school classmate in LA, a childhood friend in NYC, a family friend in Chicago, etc. Love that chat functionality.
  • Hones my competitive nature – critical for award wins.

OK, I don’t know that it’s more “beneficial” than any other game, but if you’d like to play, look me up.

 

 

 

In Defense of Marissa Mayer

March 15th, 2013

Another perspective on the controversial decision.

Yahoo! CEO Marissa Mayer has made waves…again…with her decision to rein in employees working from home, literally.

All Yahoos must now report to work, at work. Here’s the infamous memo and accompanying article from Silicon Valley news site AllThingsD.

Much has been said and written for and against (OK, mostly against), but here’s another perspective from ZocDoc CEO and Founder Cyrus Massoumi.

His article on LinkedIn essentially argues that if you create the right organizational culture, people will WANT to come into the office. At ZocDoc, he says, people do in part because of their Seven Core Values, four of which he shares:

-GREAT PEOPLE: Smart, talented, worth spending time with.

-SPEAK UP: When you know your voice counts, you’re more likely to show up. Free lunch daily doesn’t hurt, either.

-OWN IT: Give employees responsibility and a sense of ownership.

-MAKE WORK FUN: ‘Nuff said.

The more I hear about employee engagement and the business results it drives, the more values like these seem like common sense. Get on board, all you stiff boardroom types.

And cut Marissa some slack.

 

Full disclosure: Deb Arnold, Ink. does consulting work for Yahoo!, though Mayer herself is not a client (yet); Cyrus Massoumi is a fellow 2003 graduate of Columbia Business School.

 

Why start now on the Training Top 125 award?

February 25th, 2013

Why, indeed, start on an award that’s not due until September?

Well, if you’ve never before applied to the T125, you may well want to wait until the 2014 application is released in May.

But if you just found out your 2013 ranking a week ago, and got your scoring today, now is the perfect time.

Why?

  1. It’s top of mind. You’re either thrilled with where you placed and raring to go to improve yet more next year, or you’re not so thrilled with where you placed and raring to go to improve next year.
  2. You know how you scored. The nice folks at Training magazine are kind enough to rate you numerically AND tell you how they did it. And now, as ever, knowledge is power.
  3. You’ve got time to change reality. If you don’t start until August to work on the 2014 application, you’re pretty much stuck with whatever reality presents in August. But if you start now, you have six months to potentially move the needle in areas where you didn’t score so well.

An additional motivation: my Training Top 125 award resources are available this week only at last year’s prices, a savings of up to $500.

If you want to be in it to win it, here’s my advice: be in it to win it.

 

 

Award Titles Last…and Last

February 21st, 2013

Winning awards sets you apart. For a long time.

My very first award client was the inimitable, indefatigable Karie Willyerd, now VP of Learning and Social Adoption at SuccessFactors.

She has many, many achievements to her name, but continues to include important award wins from when I worked on Sun’s applications.

Why?

Because they were powerful then, and they’re powerful now.

Exhibit A: Here’s the bio accompanying her March 28 Training Magazine Webinar, The 3.5 Million Year Daily Talent Cliff (for which I  have already registered).

About Karie Willyerd

Karie is the Vice President of Learning and Social Adoption at SuccessFactors. Prior to that she was the cofounder and CEO of Jambok, the industry’s first informal social learning platform, which was acquired by SuccessFactors in March, 2011. Karie was formerly Chief Learning Officer for Sun Microsystems, and prior to that, was the Chief Talent Officer for a Fortune 200 company. During the last 24 months at Sun, Karie and her team won over 30 awards for excellence in creating an innovative learning & development function for Sun Microsystems. In October 2009, ASTD named Sun the #1 BEST learning function in the world. In February of 2010, Sun was named #11 by Training 125.

Karie is the coauthor of the bestselling book The 2020 Workplace: How Innovative Companies Attract, Develop & Keep Tomorrow’s Employees Today (Harper Business May, 2010). Along with Jeanne Meister, she is a regular blogger for Harvard Business, and their article on Mentoring Millennials was a feature article in the May, 2010 issue of Harvard Business Review.

 

Welcome to sunny Florida

February 17th, 2013

trg13logo_dates

 

Sunny, yes. Warm, nope.

I’m in Orlando – yes, at the Magic Kingdom – for Training 2013, a mega learning industry event sponsored by Training Magazine. Excited to pick up new tips and insights on measuring learning program success – the key to winning awards.

I just want to know one thing: is it ALLOWED to be this cold in Florida?

While I’M here?

Never mind. Bring it on!

Hope to see folks at:

Thanks and stay warm, Florida!

 

Be Succinct: Before and After

February 4th, 2013

More winning materials for you.

My blog series, 7 Tips on How to Win Awards*, is now a colorful, engaging guide, available SOON for digital download.

Creating this guide, and preparing to speak about it at the 2013 Training Conference in Orlando, has inspired me to revisit it here.

One topic near and dear to me is Tip #6: Be succinct.

A great way to understand this maxim is by way of example, so here’s a favorite. These are annual goals for a corporate learning organization:

BEFORE

  • Develop learning and performance support interventions to drive towards $2 billion goal
  • Align service line and industry learning strategies with related revenue goals
  • Determine business opportunities, in collaboration with service lines, to deliver learning solutions to external market place for profit

Let’s see how we can say the same thing in fewer words, with less business jargon and more plain English.

AFTER

  • Drive towards $2 billion goal with innovative sales training
  • Help service line and industry groups meet revenue goals
  • Generate revenue through external learning solutions

In my experience, corporate environments do not invite simplicity. In fact, back when I worked at a large marketing agency with Microsoft as a client, it was noted that Microsoft employees seemed to feel that the more white space they had on a PowerPoint slide, the less intelligent they would look.

But award judges want you to get to the point, quickly, clearly and compellingly.

Be succinct, my friends.

* Be a rebel. Start with Tip #7 and work backwards from the links at the bottom of the page.