They’re really trying hard.
Too hard, perhaps.
Microsoft has for years been trying to become a customer-centric company after a long history of success by virtue of monopoly.
Lately, it seems, they are trying to make up for lost time by overdoing it on the customer service end. Recently I have contacted them for support with Office 365 and other questions. On the one hand, I’m quite pleased with being able to speak with someone quickly and resolving my issues satisfactorily.
On the other, I get follow-up emails or phone calls from the person I spoke with and sometimes emails or phone calls from that person’s manager. While I appreciate that they want to make sure I’m satisfied, they’re asking for a lot of my time in doing so.
Microsoft, do us a favor: please chill out. Make your websites/tools more intuitive and customer service a one-shot deal and you will be just fine.
Thanks from all of us. Except, of course, Mac users.